Lending Provider Clix Capital Digitizes Collections Business with Vymo to Improve Customer Engagement

  • Frontline agents can plan and optimize their engagement with partner agencies according to priority;
  • Collection cases can be assigned dynamically managers and owners of agencies based on business rules to ensure maximum efficiency;
  • Managers have ready-to-use reports and insights on recovery performance and file closures.

Commenting on the partnership, Vishal JainDirector of Collections – ​​Clix Capital, noted, “In the world of AI and ML, transparent information flow is essential to create a dynamic risk and supply dashboard to improve collection and portfolio quality. Vymo will help on three fronts: delivering vital real-time information down to the last mile to improve the quality of customer engagement and onboarding, capturing the reality of the field in a structured format to be consumed in AI and an ML-based risk and supply dashboard and fine-grained monitoring on collections entry metrics. »

Vymo is integrated with Clix’s leading lending systems to provide a single view of key business metrics across its branch network. It provides a smooth user experience for managers and frontline staff who no longer need to switch between multiple systems or cross-reference data between outdated and complicated applications.

Rajesh SabhlokGeneral manager, Asia Pacific –Vymonoted, “Data quality remains our priority as financial transactions become digital. However, agents still rely on outdated systems to capture data and as this is not always reliable, the rich context of engagement is lost. With this partnership, Clix Capital’s collections team will have access to best-in-class digital capabilities and functional expertise to increase efficiency and be more productive.”

Additionally, Vymo will provide contextual prescriptive intelligence through nudges, next best actions and interventions. Thus, teams can optimize various agency distribution channel levers to improve sales performance metrics and other related KPIs.

About Clix Capital

Clix Capital is a new era NBFC that is revolutionizing the lending space by offering differentiated digital lending products that are powered by technology and deep analytics. It offers a range of lending products to a diverse range of clients in the MSME and consumer segment, including personal loans, MSME loans, healthcare loans and mortgage finance.

Clix is ​​co-founded by industry veterans Mr. Pramod Bhasin and Mr. Anil Chawla and is backed by private equity fund AION Capital Partners Limited (a subsidiary of Apollo Global Management, LLC – one of the world’s largest alternative investment managers with an AUM of $433 billion). Mr. Bhasin is the founder of Genpact and former CEO of GE Capital India and Asia; and Mr. Chawla was the former CEO of GE Capital India and from Asia Trade finance company.

Together, Mr. Bhasin, Mr. Chawla and AION jointly acquired the credit and leasing business of GE Capital India in September 2016 and renamed it Clix Capital.

About Vymo

VymoName (www.getvymo.com) is the sales engagement platform of choice for over 65 global financial institutions, including HDFC Bank, SBI Life, Berkshire Hathaway, AIA, Generali and Aditya Birla Finance. Vymo helps improve sales results through bottom-up insights and interventions.

Vymo is recognized by Gartner® as a Representative Vendor in the Sales Engagement Market Guide and is funded by Bertelsmann India Investments, Emergence Capital and Sequoia Capital.

For more information, visit www.getvymo.com

Related links

Vymo for NBFC: https://www.getvymo.com/banking-sales-solutions/

Watch Vymo in action: https://youtu.be/9saePnvir4M

Download the logo: https://bit.ly/33gXAHD

Media Contact:
Name: Gunjan Saha
E-mail: [email protected]

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Logo: https://mma.prnewswire.com/media/1026997/Vymo_Logo.jpg



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